Terms & Policies

 

RESERVATION POLICIES:

Reservations may be made up until 90 minutes before posted departure times. Passengers may also book in person with cash or by point-of-sale or via our online purchasing portal. All bookings are first come first served, based on availability. You may elect to receive a record of your transaction by email receipt. In the interest of saving trees, no paper receipts are given. Once you have purchased a ticket your name is added to the manifest. Please make sure you have ID and/or a QR code issued at the time of purchase. Please also make sure you arrive on time as drivers are very limited in their ability to wait for late passengers. We understand that sometimes flights are delayed. If you are connecting via one of our airline partners, we will either adjust the schedule or offer ticket exchanges and/or refunds. This policy adheres to good and fair business practices and is subject to change at any time. This policy refers to individual ticket sales only.

PRICING:

Infants can ride for free, however if children aged 2-11 must have a children's ticket. 


CANCELLATION POLICY:

Cancellations are allowed up to 48 hours in advance of scheduled departure times. In this case, a full refund can be issued. If cancellation is not made within this time-frame, no refund will be given, however, if notice of cancellation is given with more than 4 hours notice, or your flight is delayed, you may be eligible to exchange your ticket for another of equal or lesser value. Purchasing Cancellation Insurance qualifies your purchases for a full refund with no questions asked. This policy adheres to good and fair business practices and is subject to change at any time. This policy refers to individual ticket sales only.

CHECK-IN:

Make sure you have ID when you show up for check-in. If you purchased your ticket online through our website or through one of our partners, your name will be on the driver’s list. You may receive a QR code issued at the time of purchase which may also be used to board. Cash and POS sales to the driver up until departure time are allowed based on availability. Make sure you arrive on time as drivers may be very limited in their ability to wait for late passengers. Please arrive early if you are loading baggage. We understand that sometimes flights are delayed which could cause passengers to be late through circumstances that are beyond their control. If you are connecting via one of our airline partners and your flight is delayed, we will either adjust the schedule or offer ticket exchanges and/or refunds on a case by case basis. This policy adheres to good and fair business practices and is subject to change at any time. This policy refers to individual ticket sales only.

FACILITIES:

All of our buses and vans are commercially certified and we carry the licenses required by the transportation authority in British Columbia. Safety is our top priority. Customer experience is also a top priority for us and we guarantee that you will have a comfortable seat, ample space for your luggage, a climate controlled environment and a fast efficient and safe transfer. Your vehicle may also be equipped with WiFi. This policy adheres to good and fair business practices and is subject to change at any time. This policy refers to individual ticket sales only.

LUGGAGE:

Passengers will be allowed a maximum of one checked bag and one carry-on bag. Extra or over-sized bags may be subject to an extra charge based on the discretion of the driver. Items such as bicycles will be considered over-size. To avoid confusion, please purchase extra and/or over-sized baggage add-ons as needed. This policy adheres to good and fair business practices and is subject to change at any time. This policy refers to individual ticket sales only.